Refund and Cancellation Policy

Immediate digital supply

Digital access is supplied immediately. At checkout, customers expressly request immediate access to the digital service and acknowledge that beginning digital supply may affect statutory cancellation rights.

Refunds

• Payments are generally non-refundable after paid access or generations have been supplied.
• This does not remove your statutory rights.
• Remedies remain available where legally required, including where the service is faulty, unavailable or not as described.
• Unused generations do not create an automatic refund entitlement.
• Lifetime payments are one-time payments and are subject to the same statutory-rights qualification.

Cancelling a recurring subscription

• Recurring subscriptions can be cancelled from your account or the Stripe customer portal.
• Cancellation prevents future renewal and normally takes effect at the end of the current paid period.
• Deleting the app or ceasing to use the service does not cancel a subscription. You must cancel it.

Failed payments

If a renewal payment fails, Stripe may retry it and you will receive a failed-payment notice. Access may be paused until payment succeeds. You can update your payment method in the Stripe customer portal.

No guaranteed outcomes

No performance or income outcome is guaranteed. Refunds are not offered on the basis of engagement levels, client interest, candidate response or placements.

How to contact us

Use the billing form on our contact page or email hello@nvconnect.uk.